🎨 Custom Pet Portrait Refund Policy
Welcome to our Custom Pet Portrait Refund Policy page. We want you to shop with confidence knowing your purchase is protected. If you’re not 100% satisfied with your artwork, we’re here to help with an easy and transparent custom pet portrait refund process.
⏳ 30-Day Return Guarantee
We offer a 30-day return window from the date of delivery. To qualify:
The product must be unused and in its original condition
Packaging should be intact
Returns must be requested via email at lsong4601@gmail.com
💌 How to Request a Refund
To initiate a custom pet portrait refund, please contact us by email. Once approved, we’ll send you:
Return shipping instructions
The appropriate return address
Notes on repackaging and delivery expectations
📦 Damaged or Incorrect Items
If your artwork arrives damaged, defective, or different from what you ordered, please:
Contact us immediately with clear photos
Include your order number and a short description
We will assess and offer a free replacement or refund
🚫 Non-Returnable Items
Please note the following items are not eligible for return:
Customized or personalized pet products
Gift cards or promotional items
Products returned due to incorrect size (shipping not refundable)
🇪🇺 EU 30-Day Right of Withdrawal
If you’re located in the European Union, you have the legal right to return your order within 30 days, for any reason. Items must:
Be unused and in original condition
Include original packaging and tags
Be accompanied by a receipt or proof of purchase
💳 Refund Process & Timelines
Once we receive and inspect your return, we will:
Notify you by email of your refund status
Process your refund to the original payment method within 10 business days
💡 If more than 15 business days have passed since approval and you haven’t received your custom pet portrait refund, please email us again.
🔁 Want to Exchange?
The fastest way to get a different item is to:
Request a return
Once accepted, place a new order for the item you want
🌐 Helpful External Resource
Learn more about your rights at the EU Consumer Rights Portal
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🛡️ Our Commitment to Your Satisfaction
At Anwenya, we believe every pet portrait should bring joy and emotional connection. That’s why we’ve crafted our custom pet portrait refund policy with fairness, transparency, and customer care in mind. We understand that ordering a personalized item online can feel uncertain, so we strive to reduce your risk with an easy return experience.
Every custom pet portrait is handcrafted with attention to detail by our artists. But if your expectations aren’t met—whether it’s due to production issues or delivery problems—our refund policy has you covered.
📍 Important Tips for a Smooth Return
To ensure a seamless refund process:
📸 Take clear photos of any issues upon delivery
✉️ Contact us within 5 days for damaged or incorrect orders
📦 Use trackable shipping when sending items back
🧾 Keep your email confirmation and order receipt safe
Your cooperation allows us to process your custom pet portrait refund faster and with fewer complications.
🤝 Customer Support Promise
Our team is here to support you every step of the way. If you have questions, doubts, or special requests related to your order or the refund process, don’t hesitate to reach out. We take customer feedback seriously and use it to improve both our product and service.
Anwenya is proud to serve pet lovers around the world, and we thank you for trusting us to bring your furry friend’s memory to life.
🐾 Why Our Refund Policy Matters
We know your pet means the world to you—and so does the art we create. That’s why our custom pet portrait refund policy is more than just a policy—it’s a promise. 🧡
We aim to deliver both artistic excellence and peace of mind. Your happiness is our success, and if something goes wrong, we’ll make it right—every time.